UNBOUND CASE STUDIES /

First Chiropractic – Optimising Digital Presence for Enhanced Patient Acquisition

First Chiropractic - Optimising Digital Presence for Enhanced Patient Acquisition
133 %

increase in conversions

42 %

decrease in CPA

79 %

increase in conversion rate

About First Chiropractic

First Chiropractic, rooted in Napier and Hastings, is a renowned chiropractic care provider in New Zealand. Established with a mission to offer patient-focused care, they combine decades of experience with cutting-edge technology to serve their patients. With a strong presence since 1994 in Napier and 2008 in Hastings, First Chiropractic has been a beacon of health and wellness in the community.

They came to us because

Despite having a digital presence through Google Ads, First Chiropractic was still determining the efficacy of its campaigns. They needed clarity on their digital performance and sought an expert audit to identify areas of improvement. They wanted to optimise their campaigns but required more time and expertise, so they turned to Unbound for assistance.

What we did

Upon reviewing First Chiropractic’s existing campaigns, we identified areas that lacked structure and precision. Our approach was twofold:

  1. Segment their campaigns for better targeting.
  2. Implement a range of Google ad products tailored to their potential patients.

Recognising the importance of tracking for First Chiropractic, especially given the volume of bookings through phone calls, we integrated tracking mechanisms on their website, including call tracking.

Success!

Our strategic interventions bore fruit. First Chiropractic witnessed a surge in leads for their locations and a significant reduction in their cost per acquisition. The segmentation strategy ensured that the campaigns were laser-focused, leading to enhanced efficacy.

With the ever-changing world of Google Adwords and Analytics, it is great knowing Unbound are taking care of our monthly advertising investment, maximising the ROI and addressing any changes that need to be made. Unbound's way of managing our Google Ads account means I still have visibility of the account and I am able to have input into our goals, which are listened to and actioned. Has been great pease of mind knowing the expertise is on our side.

Brett Mead

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