Last Updated: August 22, 2025
This Privacy Policy describes how Unbound Ltd (“we”, “us”, or “our”) collects, uses, and protects your personal information. We are committed to protecting your privacy in compliance with New Zealand’s Privacy Act 2020 and its 13 Information Privacy Principles (IPPs).
This policy applies to all personal information collected by Unbound Ltd through our website, services, and any other interactions you have with us.
We collect personal information that is necessary for us to provide our digital marketing services and to operate our business. The types of information we may collect include:
Contact Information: Name, email address, phone number, and physical address.
Business Information: Company name, job title, and other details related to your business.
Technical Information: IP address, browser type, device type, operating system, and website usage data (e.g., pages visited, time spent on site). We use cookies and similar technologies for this purpose, which are managed through our Cookiebot CMP.
Marketing and Communication Preferences: Your preferences for receiving marketing communications from us.
Client Data: Any information you provide to us as a client for the purpose of carrying out our services (e.g., access credentials for your advertising accounts, analytics data, customer lists). This information is treated with the utmost confidentiality.
We collect personal information in several ways:
Directly from you: When you fill out a form on our website, contact us via email or phone, or sign up for our services.
Through our website: We use Cookiebot CMP to manage the use of cookies and other online tracking technologies. This tool automatically scans our website, identifies all cookies and trackers, and presents you with a consent banner. Your consent choices are then used to control which cookies are placed on your device.
From third parties: We may receive information from third-party partners or data providers, but only if they have the legal right to share it with us.
We use your personal information for the following purposes:
To provide our services: To deliver the digital marketing services you have requested.
To communicate with you: To respond to your inquiries, provide customer support, and send you important updates about our services.
For marketing purposes: To send you promotional materials, newsletters, and other marketing communications that we believe may be of interest to you. You can opt-out of these communications at any time.
To improve our services: To analyze trends, monitor the effectiveness of our marketing efforts, and enhance the user experience of our website and services. This includes using anonymized and aggregated data collected through our Cookiebot CMP.
To comply with legal obligations: To meet our legal and regulatory requirements.
We will not sell or rent your personal information to third parties. We may share your information with the following parties, but only when necessary and in accordance with the law:
Service Providers: We may share your information with third-party service providers who assist us with our business operations, such as hosting providers, email service providers, and analytics services (e.g., Google Analytics). These providers are bound by confidentiality agreements and are only permitted to use your information to perform their specific services for us.
Legal Compliance and Protection: We may disclose your information if required to do so by law, or if we believe it is necessary to protect our rights, property, or safety, or that of our clients or the public.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.
As noted, we use Cookiebot CMP to manage your consent for the use of cookies. When you visit our website, a consent banner will appear, allowing you to choose which types of cookies you want to accept. You have the right to change your consent at any time by clicking the “Change your consent” or similar icon on our website. Our detailed cookie policy, managed by Cookiebot, provides a full list of the cookies used on our website, their purpose, and their duration.
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. We use a combination of physical, administrative, and technical safeguards, including secure servers and access controls, to protect your data. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
Under the Privacy Act 2020, you have the following rights regarding your personal information:
Right of Access: You have the right to request access to the personal information we hold about you.
Right of Correction: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
If you wish to exercise these rights, please contact us using the details provided below. We will respond to your request within 20 working days. We may ask for proof of identity before providing you with access to your information.
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.
We may update this Privacy Policy from time to time. We will post the updated policy on our website with a new “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer at:
Unbound Ltd 1/1 Ward Street, Hamilton [email protected] 0800 001 925
If you believe we have not handled your personal information in a manner consistent with the Privacy Act 2020, you have the right to make a complaint to the Office of the Privacy Commissioner in New Zealand.
